General Terms and Conditions of Sale (GTCS)

1. Product compliance guarantee

We guarantee that the products you purchase are those shown in the photos.

Each reference is accompanied by several high-quality photos, showing the condition of the product (label, capsule, fill level, etc.).

If several items are in stock, the photos show the bottle in the least good condition of the batch to ensure total transparency.

2. Product claims

Our prices are calculated fairly and without additional risk margin. We therefore generally do not replace defective wines and refunds are excluded. No return will be accepted without prior notification and our agreement.

Wine is a natural product that can improve but also deteriorate with age and external conditions (bacterial contamination, humidity, temperature, light, vibrations). We therefore do not accept claims concerning so-called “corked” wines or wines with aroma defects.

We encourage you to consult our guide “Serving old vintages”, which provides practical advice for tasting and preserving old vintages.

3. Orders and product availability

Youth protection

Swiss law prohibits the sale of spirits and aperitifs to persons under 18, as well as wine and cider to persons under 16. Purchases in the online shop are possible from the age of 18. In order to comply with legal provisions, particularly in the online shop, we reserve the right to ask for your date of birth.

Ordering process

You can place an order directly on our website by following the steps detailed in our FAQ.

Stock and availability

Our stock is updated in real time. If a wine is out of stock, you will not be able to add it to your basket. However, you can contact us to find out its next availability.

Modification or cancellation

If your order has not yet been shipped, please contact us quickly at info@worldwebwines.ch. Once shipped, it can no longer be modified or cancelled.

4. Payment

Accepted payment methods

• Credit card (Visa, Mastercard, American Express)

• Bank transfer (details will be provided when ordering)

• PayPal

• Payment in store or in the cellar (cash or card)

• Invoice (reserved for business customers, 30-day term)

Payment security

All transactions are secured by SSL encryption.

5. Delivery

5.1 Delivery times and costs

Switzerland: 2 to 3 business days

Europe and other countries: variable depending on the carrier and customs formalities

Delivery costs are calculated automatically when validating the basket and correspond to the following rates:

Switzerland and Liechtenstein: your order is delivered free of charge by PostPac Priority from 18 bottles or CHF 500 purchase, otherwise the delivery costs, per shipment and per address, are CHF 15.00 for 1 to 6 bottles 75cl or equivalent in large formats, and CHF 25.00 for 7 to 17 bottles 75cl or equivalent in large formats.

Europe and other countries: delivery costs depend on the weight and destination of your order. They will be communicated on a case-by-case basis according to the courier or carrier rate.

5.2 Tracking and receipt of parcels

A tracking number will be sent to you by e-mail after shipment.

Damaged parcel
Take photos of the parcel and the damaged bottles.

Refuse delivery if the parcel is too damaged.

Contact us immediately at info@worldwebwines.ch to arrange a replacement or refund.

5.3 Delay and delivery problem

In the event of a delay, you will be informed by e-mail.

An unsuccessful delivery attempt may result in additional costs of CHF 25.00.

6. Customs, taxes and VAT

Switzerland: Prices include Swiss VAT.

Outside Switzerland: Prices are displayed excluding taxes. VAT and customs duties of the destination country are the responsibility of the customer.

Exchange rate: Prices in foreign currencies are indicative and may be adjusted in case of significant fluctuations.

7. Claims

Period

The customer has 3 days after receipt to report an error or non-compliance.

Return conditions

Any return or exchange must be approved in advance by World Web Wines SA.

Return address

World Web Wines SA, Avenue des Morgines 35, 1213 Petit-Lancy, Switzerland.

Corked or altered wines

We do not replace or refund wines with cork defects or aroma faults.

8. Insurance and order grouping

All our shipments are insured against breakage and theft.

If you wish to group several orders into one shipment, please contact us before shipment.

9. Advice and personalised services

Tailor-made selection: Our team is available to help you choose wines adapted to your taste.

Food and wine pairings: Our product sheets include recommendations, and we can advise you more precisely on request.

Personalised gift boxes: You can add a personal message to your order.

Private tastings: We organise tailor-made tastings in our cellar. Please contact us for more information.

10. Retention of title

Products remain the property of World Web Wines SA until full payment of the order.

We reserve the right to withhold an order in the event of a dispute or unpaid invoice.

11. Personal data

All collected information is strictly confidential.

You have the right to consult, modify or delete your data at any time.

12. Minimum age and legal restrictions

By ordering, the buyer declares to be of legal age to purchase alcohol in their country.

If this condition is not met, World Web Wines SA will immediately cancel the order.

13. Liability and force majeure

World Web Wines SA cannot be held responsible for delays or failures related to exceptional circumstances: natural disasters, strikes, pandemics, logistical problems beyond our control.

15. Jurisdiction

In the event of a dispute, the competent court is that of the registered office of World Web Wines SA in Geneva, Switzerland.

We thank you for your trust and remain at your disposal for any questions.

📩 Contact: info@worldwebwines.ch